Terms of service

Orwell Joinery sells handmade products, many of which are made to order. Please read the product description and check your choices before placing an order.

Personalisation

When you enter wording for a personalised product, please check its spelling and details carefully before ordering. If you would like an image engraved, contact us before ordering to discuss whether we can make your design.

Prices and delivery

The price for each product is shown on its product page. Available shipping options and charges are shown at checkout. Making and dispatching an order can take 1 to 4 weeks depending on the product; this does not include delivery time after dispatch. See our Shipping policy for more information.

Problems, returns and refunds

If there is a problem with your order, please contact us. See our Return and refund policy for details. Nothing in these terms affects your legal rights.

Privacy and contact

See our Privacy policy for how we handle personal information. For questions about an order or these terms, email sales@orwell-joinery.co.uk.